Safety + Security
The safety and security of client assets are paramount to Diamond Banc. Every step of our process was developed around ensuring the highest level of safe handling and secure storage possible.
While your items are in transit as well as once they are in our possession, they are covered by Diamond Banc’s insurance policy. For your protection, every package sent to Diamond Banc remains under constant video surveillance from the moment it arrives at our facility and is opened under high-definition video recording. Once items have been verified and evaluated, they are sealed up inside of serialized, tamper-proof bags and then safely locked away in our vaults.
Diamond Banc primarily utilizes FedEx or UPS as shipping carriers depending on the client’s location and access to either carrier. We email clients a pre-paid, insured shipping label to print off and use following detailed packing & shipping instructions which we also supply. Clients must use the provided shipping label and follow all instructions as outlined below to guarantee insurance coverage.
Packages must be double-boxed (a box within another box) which adds an extra layer of protection and security. Clients are to pack the contents securely with bubble wrap, tissue paper, foam peanuts, etc., so the items remain safe and do not rattle around during transit.
Clients are not to package their items inside of any carrier location, we recommend doing so in the privacy of their home or vehicle to avoid any possible third party seeing the contents of their package.
There must be no mention of the shipment’s contents and no jewelry terms used or written on the outside of the package to avoid unwanted attention.
Clients place the provided shipping carrier label on the outside of the outer box and drop it off at any local carrier location. The client must have the package scanned in and receive a receipt from a carrier employee (the package cannot be placed in a drop-box). Once the client has been provided a shipping scan receipt, Diamond Banc’s insurance coverage becomes bound to the package.
Most packages are shipped priority overnight express and arrive at Diamond Banc’s facility the very next morning. This minimizes the amount of time packages are in transit and allows Diamond Banc to complete transactions in as little as 24 hours!